FAQs

You will need a valid and current eyeglass prescription, along with an accepted payment method at checkout.

We currently accept major credit cards, Apple Pay, and PayPal.

Yes. Simply select the Frame Only option during customization to purchase the frame without prescription lenses.

At this time, Nuvooeyes ships exclusively within the United States.

Prescription orders typically arrive within 1 to 2 weeks. This timeframe includes prescription verification, lens production, and shipping.

Available shipping methods will be displayed at checkout based on your order and delivery address.

You can track your order by signing into your account and visiting your order history. Tracking details will appear once your package has shipped.

Yes. Changes may be made within 1 hour of placing your order. After that time, the order may already be in production.

No. Contact lens prescriptions and eyeglass prescriptions are different and cannot be used interchangeably.

Our Sustainable Shipping option supports lower-impact delivery solutions whenever available.

For eligible orders, shipping partners measure estimated carbon emissions from dispatch to delivery and support environmental initiatives intended to help offset that impact.

Sustainable Shipping may be fulfilled through trusted delivery partners depending on destination, availability, and logistics requirements.

No. Availability may vary by order and destination and will be shown at checkout when applicable.

No. When available, Sustainable Shipping is offered at no additional cost.

Sustainable Shipping delivery typically takes up to 7 business days after the order has shipped.

Eligible items may be returned within 60 days of delivery for a full refund, excluding shipping and handling charges. Return shipping is covered by Nuvooeyes.

Submit a request through our Return Request page with your order details and the item or items you wish to return.

Once your request is reviewed, we will send you a prepaid return shipping label or an update within approximately 48 hours.

Print the label, securely pack the product, attach the label, and ship it back to us. When possible, please use the original packaging.

Once your returned item is received and inspected, and provided it is in its original condition and not damaged, your refund will be issued to the original payment method.

Refunds generally appear within 7 to 10 business days, depending on your financial institution.

Yes. All frames include a 1-year warranty against manufacturing defects.

Nuvooeyes may offer 50% off a replacement of the same frame. If the original frame is no longer available, we may apply a credit equal to 50% of the amount paid for the original frame toward a new frame.

An eyeglass prescription can be obtained from a licensed optometrist or ophthalmologist.

You may send us a copy at admin@nuvooeyes.com for review.

PD is the measurement in millimeters between the centers of your pupils and helps ensure proper lens alignment.

Your prescription typically includes OD for the right eye and OS for the left eye. You may also see OU, which refers to both eyes. A plus (+) sign generally indicates farsightedness, while a minus (-) sign generally indicates nearsightedness. If astigmatism correction is included, you may also see Sphere (SPH), Cylinder (CYL), and Axis.

Some states may require additional verification steps. If this applies to your order, instructions will be provided during the ordering process.

Nuvooeyes may be used as an out-of-network provider for many vision plans. We do not offer direct billing.

After your purchase, you may submit your documentation to your vision insurance provider for possible reimbursement according to your individual plan.

Yes. Nuvooeyes provides a downloadable reimbursement form that may be used for many private vision insurance plans.

The form must be completed and submitted by the customer.

You will have access to a downloadable reimbursement form along with your order documentation.

No. Customers are responsible for submitting all required documents directly to their vision insurance provider.

No. Coverage varies by provider and policy. We recommend confirming your out-of-network benefits before placing your order.

Reimbursement amounts vary by plan. Nuvooeyes cannot determine or guarantee the approved amount.

At this time, Nuvooeyes does not offer in-person adjustment services through retail or local partners.

You may request an adjustment kit with guidance for simple at-home adjustments. This service is available for $30.

Yes. You may send your glasses to Nuvooeyes for a fit adjustment service for $30.

Yes. Before any adjustment service is performed, the customer must sign an authorization form accepting the terms of the service.

Because adjustment work is performed on previously worn frames, there is always a possibility that the frame may crack, peel, weaken, or become damaged during the process.

Because the service is performed on a previously worn frame, Nuvooeyes cannot assume responsibility for breakage, peeling, or other changes that may occur during the adjustment process.

All adjustment services are carried out using professional equipment and handled with a high level of technical care and expertise.

Adjustment services typically take approximately 1 week, not including shipping time.

The adjustment kit includes basic tools and guidance for simple at-home fit adjustments.

No. Adjustment services are separate from the product warranty and may involve an additional fee.

We offer single vision, bifocal, and progressive lenses.

Yes. We work with trusted names such as Varilux, Shamir, Crizal, and Transitions.

Yes. We offer photochromic lenses, including options from Transitions.

Yes. We are committed to offering high-quality lens options at accessible prices.

Yes. Available lens options may vary depending on your prescription, lifestyle, and visual preferences.

Yes. Our collection includes solutions for everyday use as well as multifocal options for more advanced vision needs.

Yes. Depending on your prescription and lens selection, we may offer enhancements designed to improve comfort, durability, and visual performance.

Nuvooeyes offers a curated selection of frames in a variety of shapes, sizes, and finishes.

Frame size is typically determined by lens width, bridge width, and temple length.

Frame measurements are provided on the product page whenever available.

Yes. Depending on the style selected, our assortment may include different frame materials that balance comfort, durability, and aesthetics.

Yes. Our collection is designed to offer options for different fit needs, face shapes, and style preferences.

You can compare the measurements of your current pair with the frame details shown on our product pages.

Yes. Product pages may include measurements, material information, shape, and other useful specifications.

Yes. Nuvooeyes offers sunglasses designed for comfort, protection, and everyday style.

Yes. Depending on the selected frame and lens options, prescription sunglasses may be available.

Yes. We may offer non-prescription sunglasses for customers who want sun protection without vision correction.

Options may vary by frame and prescription, but may include different tint and lens solutions for comfort, clarity, and sun protection.

Depending on the selected product, polarized options may be available to help reduce glare.

Photochromic lenses adapt to changing light conditions, but they are not always the same as dedicated sunglasses.

Yes. Our collection may include a variety of shapes, sizes, and styles.

Eligible lens options for each frame will be shown on the product page during customization.