Returns & Warranty Policy

1.1 Return Eligibility

Eligible items may be returned within 60 days of delivery for a full refund, excluding shipping and handling charges.

To qualify for a refund, returned products must be received by Nuvooeyes and reviewed in acceptable condition. Nuvooeyes reserves the right to deny or adjust a refund if a returned item shows signs of damage, misuse, alteration, or other conditions inconsistent with normal return review standards.

1.2 How to Request a Return

To begin a return, the customer must submit a return request and provide the required order details. Once the request is reviewed, Nuvooeyes may provide:

• a prepaid return shipping label, or
• additional return instructions, depending on the order and product involved.

1.3 Packaging and Return Shipment

Customers should package returned items securely before shipping them back. Whenever possible, the original packaging should be used. Nuvooeyes is not responsible for damage that occurs during return transit as a result of inadequate packaging by the customer.

1.4 Refund Processing

Refunds are generally issued after the returned item has been received and inspected, provided it is returned in acceptable condition.

Approved refunds are issued to the original payment method. Depending on the customer’s financial institution, refunds may take approximately 7 to 10 business days to appear.

1.5 Non-Refundable Charges

Shipping and handling charges are generally not refundable unless otherwise required by law or expressly stated by Nuvooeyes.

1.6 Return Limitations

Nuvooeyes reserves the right to refuse returns or limit refund eligibility in cases involving:

2.1 Frame Warranty Coverage

All frames purchased through Nuvooeyes include a 1-year warranty against manufacturing defects.

This warranty applies only to defects in materials or workmanship and does not apply to damage caused by normal wear and tear, misuse, accidents, negligence, improper handling, unauthorized repair, or modification.

2.2 Warranty Exclusions

The warranty does not cover issues arising from accidental damage, improper use, ordinary wear and tear, customer mishandling, damage caused during unauthorized repair or adjustment, or cosmetic changes resulting from regular use over time.

2.3 Replacement Support

If eyeglasses or sunglasses are damaged within the first year, Nuvooeyes may offer 50% off a replacement of the same frame.

If the original frame is no longer available, Nuvooeyes may apply a credit equal to 50% of the amount paid for the original frame toward a new frame. Any such replacement support remains subject to product availability and review by Nuvooeyes.

2.4 Separate From Adjustment Services

Adjustment services are separate from warranty coverage. If a customer requests an adjustment on a previously worn frame, that service is governed by the applicable adjustment authorization and service terms, not by this warranty policy.

2.5 Warranty Review

Nuvooeyes reserves the right to review any claimed defect before approving warranty support. Customers may be asked to provide photos, order information, or return the product for inspection.