Insurance & Reimbursement Terms

01. Out-of-Network Provider Status

Nuvooeyes may operate as an out-of-network provider for many vision plans.

Nuvooeyes does not guarantee that your vision plan includes out-of-network benefits. Coverage, reimbursement eligibility, and reimbursement amounts depend entirely on your individual plan and your vision insurance provider.

02. Customer Responsibility

Customers are solely responsible for:

• confirming whether their plan includes out-of-network reimbursement benefits,
• verifying what products or services may be eligible,
• understanding any submission deadlines, form requirements, or supporting documentation requirements,
• completing any reimbursement forms required by the insurance provider, and
• submitting all required materials directly to the insurer.

03. Documentation Provided by Nuvooeyes

To support reimbursement requests, Nuvooeyes may provide:

• an itemized order receipt,
• order confirmation details,
• product information related to the purchase, and
• a downloadable reimbursement form, where offered for customer convenience.

04. No Direct Billing

Nuvooeyes does not directly bill vision insurance providers unless expressly stated otherwise on the website at the time of purchase.

Customers remain responsible for payment in full at checkout using an accepted payment method.

05. No Guarantee of Reimbursement

Nuvooeyes does not guarantee:

• that a reimbursement request will be approved,
• that any portion of the purchase will be reimbursed,
• that the insurer will classify the purchase as eligible,
• that a specific claim form will be accepted for your plan, or
• that any reimbursement amount will match your expectations.

06. Accuracy of Submitted Information

You are responsible for ensuring that the information you submit to your vision insurance provider is complete and accurate, including any reimbursement form, receipt, order details, prescription-related information, and personal identifying information.

Nuvooeyes is not responsible for delays, denials, underpayments, rejected claims, or other reimbursement issues resulting from incomplete, inaccurate, or late submissions by the customer.

07. Timing and Processing

Nuvooeyes does not control insurer processing times. Reimbursement timing will depend on the customer’s insurance provider, the completeness of the submission, and the insurer’s internal review process.

08. Insurance Is Separate From Returns and Warranty

Insurance reimbursement is separate from Nuvooeyes’ return, refund, warranty, and adjustment service policies.

A return, exchange, refund, or adjustment request does not guarantee any insurance-related outcome, and insurance-related questions should be directed to your vision insurance provider.

09. Contact Information

If you have questions about the documentation Nuvooeyes provides in support of reimbursement requests, you may contact us at: