Privacy Policy

Nuvooeyes Digital Ledger

Nuvooeyes (“Nuvooeyes,” “we,” “us,” or “our”) respects your privacy and is committed to handling personal information with care and transparency. This Privacy Policy explains what information we collect, how we use it, when we share it, and the choices available to you when you interact with our website, products, and services.

This Privacy Policy applies when you visit our website, create an account, place an order, upload a prescription, request reimbursement-related documentation, contact customer support, sign up for email or SMS communications, or otherwise engage with Nuvooeyes online.

01. Overview

When you use Nuvooeyes, we may collect information that helps us operate our website, process your purchases, support your prescription eyewear needs, communicate with you, improve our services, and maintain the security and integrity of our business.

Some information is provided directly by you. Other information is collected automatically through your browser or device. We may also receive limited information from service providers and business partners that help us process payments, fulfill orders, support communications, analyze website activity, or operate marketing tools.

02. Personal Information We Collect

Information you provide to us

You may provide personal information directly when you shop with us, create an account, contact us, or submit documents. This information may include:

Name

Email address

Phone number

Billing address

Shipping address

Account credentials

Purchase history

Prescription info

Pupillary distance (PD)

Frame preferences

Reimbursement data

Support interactions

Information collected automatically

When you browse or use our website, we may automatically collect technical and usage-related information, including:

IP address, browser type, and operating system

Device type and unique identifiers

Referring URLs, pages visited, and time spent

Click activity, navigation patterns, and cookie IDs

General location derived from your IP address

Information from third parties

We may receive limited information from partners that support operations, such as payment processors, logistics/shipping services, customer support platforms, hosting/security vendors, analytics tools, and marketing partners.

03. How We Use Information

We use personal information to operate, improve, and support Nuvooeyes, specifically to:

Manage accounts & process payments

Verify & fulfill prescription orders

Send order updates and confirmations

Provide reimbursement data

Handle support & warranty adjustments

Optimize website UI/UX performance

Measure campaign & traffic metrics

Send optional promotional emails/SMS

Detect fraud, protect corporate infrastructure, and comply with legal bounds

04. When We Share Information

We do not sell personal information in the ordinary sense of exchanging it for money. We may, however, share information with trusted third parties when reasonably necessary to operate our business and provide our services.

This includes payment processors, optical labs, fulfillment houses, shipping carriers, cloud security providers, analytics suites, and legal or professional advisors.

05. Cookies, Analytics, and Advertising Tools

Nuvooeyes uses cookies, pixels, and web beacons to remember preferences, keep checkout features running smoothly, maintain account sessions, track performance, and support remarketing efforts. You can control cookies through your browser settings, though disabling them may limit some site functions.

06. Email and SMS Communications

If you subscribe to marketing messages, you can opt out at any time by using the "unsubscribe" link in emails, replying with the opt-out prompt in SMS, or messaging admin@nuvooeyes.com. Transactional notices regarding orders or accounts will still be sent.

07. Your Privacy Choices

Depending on your jurisdiction, you may have the right to request access to, correction of, or deletion of your personal information. To submit a request, contact our data privacy team at admin@nuvooeyes.com.

08. California Privacy Notice

California residents have specific supplemental rights under state law, including the right to opt out of the "sale or sharing" of data via trackers. Please review our full California Privacy Notice to exercise these rights.

09. Data Retention

We store your data only for as long as needed to fulfill orders, maintain history, manage warranty metrics, meet financial auditing guidelines, or protect against regulatory claims. Spent data is securely anonymized or destroyed.

10. Data Security

We deploy standard administrative, physical, and technical safeguards to keep personal information secure. However, no data transmission over the web is ever fully airtight, and absolute security cannot be guaranteed.

11. Children’s Privacy

Our infrastructure is not built for or targeted to minors under 13. We do not knowingly compile data on children; if you suspect an accidental entry, notify our privacy point of contact.

12. Third-Party Services and Links

Our platform may anchor out to external networks. Nuvooeyes holds no operational leverage or liability over third-party architectures and terms. We encourage reviewing their respective charters directly.

13. Updates to This Policy

We reserve the right to revise this document. Altered iterations will post live on this web terminal with adjusted revision dates. Regular site use after terms update denotes active acknowledgment.

14. Contact Information

For questions or formal complaints surrounding our privacy procedures:

Nuvooeyes

Privacy Inquiries

admin@nuvooeyes.com

Customer Support